wild33 Privacy Policy

wild33 collects various categories of information from users to ensure the platform operates safely and in compliance with licensing requirements. The information collected falls into two main categories.

Information you provide directly:

• Full name as shown on your official identification document (MyKad or passport)
• Identification card number (MyKad) or passport number for KYC verification purposes
• Date of birth — to confirm you meet the minimum age requirement of 21 years
• An active and reachable email address
• Mobile phone number for two-factor authentication and account communications
• Current residential address
• E-wallet information and payment methods used for deposits and withdrawals

Information collected automatically:

• Device IP address and general geographic location
• Internet browser type, operating system and device type
• Game session data including login and logout time logs
• Financial transaction records (deposits and withdrawals)
• Cookie and tracking technology data as described in Section 5

The information we collect is used solely for legitimate and necessary purposes in running the wild33 platform. We do not use your data for any purpose not stated in this policy.

• Processing new account registrations and user identity verification
• Carrying out KYC procedures as required by our international licensing
• Processing deposit transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Managing withdrawal requests within the stipulated timeframe
• Providing 24/7 customer support via live chat and email in Malay and English
• Detecting and preventing fraud, money laundering and suspicious activity
• Sending technical notifications, security updates and account information
• Ensuring compliance with responsible gambling policies including user limits
• Analysing usage patterns for ongoing platform improvement

wild33 does not sell, rent or trade users' personal data to any third party for marketing or commercial purposes. However, there are specific circumstances that may require us to share your information:

Registered third-party service providers:

We work with carefully selected service providers, including payment processors, technical infrastructure providers and identity verification services. All such providers are bound by strict confidentiality agreements and may only use your data for agreed purposes.

Legal and licensing requirements:

wild33 may be required to disclose user information to relevant regulatory authorities or international licensing bodies where there is a valid legal requirement. This includes investigations related to money laundering, financial fraud or other criminal activity.

The security of your personal information is a top priority for wild33. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss or misuse.

• 256-bit SSL/TLS encryption for all data transmissions between your device and our servers
• Passwords are stored in hashed format using current algorithms — we cannot read your password
• Two-factor authentication (2FA) is available for all user accounts
• Continuous security monitoring and periodic system audits
• Access to users' personal data is restricted to authorised staff only
• Secure data backups and tested disaster recovery procedures

Although we implement all appropriate measures, no security system can guarantee absolute protection. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorised access.

The wild33.run website uses cookies and similar tracking technologies to improve the user experience and analyse usage patterns on our platform.

Types of cookies used: Technical

• Session cookies — allow you to remain logged in while using the platform
• Preference cookies — save your language and display settings
• Analytics cookies — help us understand how users interact with the platform
• Security cookies — identify suspicious sessions and protect your account

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

wild33 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy and to comply with applicable legal and licensing requirements.

Financial transaction records and KYC information are retained for the minimum period required by our international licensing body. Following account closure, we may still retain certain data for a specified period for audit purposes, verification of past transactions, or where required by law.

Data that is no longer required will be securely deleted or anonymised in accordance with established data management procedures.

As a wild33 platform user, you have several rights regarding your personal data. These rights can be exercised by contacting our customer support team.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your data in certain circumstances, subject to legal requirements
• Right to restriction of processing — you may ask us to limit how we process your data
• Right to object — you may object to the processing of your data for certain purposes

To exercise any of the above rights, contact our support team via 24/7 live chat or email. We will process your request in accordance with established procedures and respond within a reasonable timeframe.

wild33 is an online gambling platform that operates exclusively for adult users. Our platform may only be used by individuals aged 21 and above. We strictly enforce this age limit through our KYC process.

We do not intentionally collect, store or process personal data of individuals under the age of 21. If we find that an account has been registered by someone who does not meet the minimum age requirement, that account will be suspended immediately and all related data will be deleted.

Parents or guardians who suspect their children have accessed this platform are advised to contact us immediately through our support channels.

wild33 reserves the right to amend or update this Privacy Policy at any time. Changes made will take effect immediately upon being published on our website. However, for changes considered material or significant, we will notify registered users via email or in-account notification.

You are advised to review this Privacy Policy periodically to stay informed of any recent changes. The date of the last update is stated at the top of this document. Your continued use of the wild33 platform after any amendments are published constitutes your agreement to those changes.

If you have any questions, concerns or complaints regarding how wild33 manages your personal data, or to exercise your rights as stated in Clause 7, you may contact us through the following channels:

• 24/7 live chat in Malay and English — available directly at wild33.run
• Email: [email protected] (please state "Privacy Enquiry" in the subject line of your message)

Our team will respond to privacy-related enquiries within a reasonable timeframe. For complex requests or those involving extensive data review, processing may take longer.